M-Tech is committed to the fair, transparent, and secure processing of personal information collected from visitors, registered users, and customers of our website. This Privacy Policy explains what information we collect, how we use and share it, and the choices available to you regarding your personal information. This Privacy Policy applies to all users of the M-Tech website and services and should be read in conjunction with our Terms & Conditions.

 

Information We Collect

 

We collect personal information that you voluntarily provide when you create an account, place orders, submit RMA requests, contact customer support, subscribe to marketing communications, or participate in promotions. This information may include company name, contact details, billing and shipping addresses, login credentials, payment-related information, and communications. We also collect certain information automatically such as IP address, browser type, device information, operating system, language, geographic region, and browsing behavior through cookies and similar technologies.

How We Use Your Information

Personal information is used to manage customer accounts, process orders, payments, shipping, returns and RMAs, provide customer service, send transactional and marketing communications (email and SMS), improve website performance, prevent fraud, and comply with legal obligations.

Cookies & Tracking Technologies

M-Tech uses cookies and similar technologies to enable website functionality, remember user preferences, analyze traffic, and enhance security. Cookies may be managed or disabled through browser settings.

 Information Sharing

M-Tech does not sell, rent, or trade personal information. Information may be shared with trusted third-party service providers for payment processing, logistics, analytics, marketing tools, and customer support, solely for operational purposes.

Professional Use & Eligibility

Certain products, services, content, and pricing are intended exclusively for professional repair businesses and resellers. M-Tech reserves the right to verify account eligibility.

 

Information About Minors

The M-Tech website is not directed to individuals under the age of 18. M-Tech does not knowingly collect personal information from minors.

Data Retention

Personal information is retained only for as long as necessary to fulfill business, legal, and regulatory requirements, in accordance with industry standards.

Data Security

M-Tech implements reasonable administrative, technical, and physical safeguards to protect personal information. However, no system can be guaranteed to be completely secure.

International Data Processing

Personal information may be processed or stored by third-party service providers outside of Canada. By using the website, you consent to such processing where permitted by law.

Your Privacy Rights

You may request access to, correction of, or deletion of your personal information, subject to legal and contractual obligations.

Changes to This Privacy Policy

M-Tech may update this Privacy Policy from time to time. Material changes may be communicated via email where required by law.

Contact Information

 

Email: [email protected] Attention: Legal Department 6042 Boulevard Métropolitain Est, Saint-Léonard, H1S 1A9, QC, Canada